TERMS AND CONDITIONS
TERMS OF SALE
The following Terms and Conditions of Sale apply to worldwide sales to customers on the Web Shop. You are instructed to read these Terms of Sale before placing any orders and by approving or submitting an order, you confirm that you accept these Terms of Sale, which then become a binding agreement between you and the operator of the Site, Make My Work AB, the sole owner of (“Charm My Snake”). These Terms of Sale may be updated by Make My Work AB and the version applicable at the time of purchase applies.
The Web Shop is intended for sales to consumers only. If you are below the age of 16 you must gain parental approval before submitting any order through the Web Shop. A binding purchase agreement is concluded when your order have been confirmed by us (Order Confirmation).
On rare occasions a certain product may run out of stock even if the order has been confirmed. If the missing item will not be replenished, the customer will be notified as soon as possible. Charm My Snake may propose an alternative product or if that is not possible or if such alternative product is rejected may have to cancel part of or the entire order. In case the customer is unwilling to accept the proposed alternative product, the customer may cancel the (relevant part of the) order. Charm My Snake reserves the right to cancel an order if fraud or similar activity, such as unauthorized use of another’s credit card, is suspected.
PRICE AND PAYMENT
The prices at the Web Shop are current prices and may be changed at any time. Charm My Snake is not bound by price indications in the Web Shop which the buyer must reasonably or apparently understand are incorrect and which, for example, have occurred due to technical problems in the web platform or rates that have been manipulated by the customer. Prices are payable in the currency as indicated at the Site.
For non-EU customers, additional VAT, Users Tax, Customs Charges and other levies may be incurred by your local authorities, such as the Customs Authority, on your import, at applicable rates.
Payment can be made by Credit Card, PayPal or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorization by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorization. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.
PROMOTIONS AND DISCOUNT CODES
All campaigns with reduced price are limited in time. Multiple offers can normally not be combined. A discount code or voucher is only valid once per customer and purchase. In case of obvious misuse of offers, such as coupons and promotion codes, we reserve the right to cancel the order in question.
On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the relative share of the overall discount will only be credited.
Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.
We always aim at delivering your order as soon as possible. Normally orders of items in stock ship within one to two business days from Order Confirmation and can be expected to be delivered to you within five to ten business days. Delivery times are estimates only and particularly during high season (e.g. Christmas) deliveries may take longer than normal. In case of a delay in delivery of more than fifteen (15) business days beyond the estimated delivery time above, you may cancel your order subject to written notice to us, in which case we will, as our entire liability for the delay, credit any payment made by you. If the order has already shipped, you must first return the item to us before such credit can be made.
The freight cost will be specified in the order summary before you submit your order. Should you have an inquiry as to whether or not we ship to a specific location, please contact our Customer Service at email@example.com.
You must inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.
We offer you a “no questions asked” 30-day right-of-withdrawal from your purchase, calculated from the date you receive the goods. All merchandise should be returned to (RETURN ADDRESS HERE, Sweden.) You yourself pay relevant freight costs for returns hereunder. Items shall be returned properly wrapped and packed in their original packaging in unused and saleable condition – for sealed items, e.g. shorts or panties, with the seal unbroken. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment.
In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, in which case we will, as our entire liability send a replacement delivery or, if that is not possible, issue a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order. In case of a return or exchange the risk (for loss or damage during delivery) is on the customer. Items purchased at the Web Shop cannot be returned in or through any physical Charm My Snake Store or Authorized Dealer.
By submitting an order at the Web Shop you consent to us processing your personal data as may be necessary. Your purchase may involve the collection and processing by us, or by a sub-contractor of us, of your personal data, for example of the data you fill out in the order form, including your civic registration number as the case may be, or the personal data processing that may be necessary to execute your payment. We will use your personal data to manage your purchase (including with respect to payment, delivery and any returns and/or refunds), for marketing purposes and to improve the services and design of the Web Shop. Your personal data may be transferred by us to another company of our company group and/or to certain selected third parties involved in e.g. payment transactions or deliveries, some of which may be located in another territory, but then only to meet our commitments to you in connection with your purchase. We reserve the right to submit your personal data, in whole or in part, as may be required following a mandatory order of the police or prosecutor’s office or by a court of competent jurisdiction or another government agency having appropriate authority, including for the investigation of (suspected) fraud or other crime against you or a third party. Such disclosure will be limited to personal data that are relevant and/or necessary to meet such request and we will do our best to keep you properly informed of any such disclosure.
Your personal data will be stored only for as long as is needed or for as long as is required by law. Upon your request, we will tell you which personal data about you we are processing and for what purpose(s) and you may request that your personal data is corrected or removed. In case you wish to be removed from any direct mailing lists, please contact our Customer Service. We will not sell your personal data to any third party for such third party’s marketing campaigns or for any unsolicited marketing unrelated to your purchase(s) at the Web Shop. While we aim at providing as accurate as possible descriptions and images on the Site, there may be minor color variations between the images and the actual products sold by us, due to a number of factors such as the color contrast configurations of your internet browser or computer monitor. All pictures are therefore to be seen as illustrations and are not guaranteed to reproduce the exact appearance of a product. Certain products referred to at the Site may not be available in your country. Please check the Web Shop or contact your local store or distributor for more details about what products are available in your country (please refer to our Store Locator and/or Distributor list at the Site). We disclaim liability for any apparent typos on the Site.
Except as otherwise expressly provided, the site and site contents are provided “as is” and Charm My Snake disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. Further, there is no warranty that your use of the site will be error free or uninterrupted.
You agree that Charm My Snake shall not be liable for any damage, loss or expense of any kind arising out of or resulting form you use of the site or any site content, regardless of whether such damage, loss or expense is based in tort, contract or otherwise. In no event shall Charm My Snake be liable to you for any direct, indirect, special, incidental, consequential or incidental damages arising out of or in any way related to the site or site content, regardless of whether it has been advised of the possibility of such damages. Because some states do not allow the limitation of liability for consequential or incidental damages, the above limitation may not apply to you and, in that event, the total amount of Charm My Snake liability to you shall not exceed $1000 U.S.D.
No claim or cause of action you may have relating to the terms of service and/or arising out of your use of the Site or the Site content must be commenced within one (1) year after the claim or cause of action arises. All material published by us on the Site, including any text, design, layout, logo or image, whether protected under any copyright, patent, trademark or design right or not, is the property of the Charm My Snake or its third party licensors. Any use of such material, including the display or performance, the copying or other reproduction, the transfer, assignment or other dissemination or the sale without the express written permission of an authorized representative of Charm My Snake is strictly forbidden.
If Charm My Snake would, through the Site collect user generated content, for example in customer activation activities such as competitions, you are hereby granting to Charm My Snake a worldwide, perpetual, royalty-free license in and to such content. By way of this license, you consent to Charm My Snake using any material submitted by you as we may see fit, including without limitation to store, disseminate and publish such materials, electronically or otherwise. You are prohibited from posting any content that violates the intellectual property rights or other rights of any third party, is libelous, harassing, or violates any applicable laws. We reserve the right, but do not have a duty, to monitor and remove content which we, in our sole discretion, consider inappropriate.
To the extent the Site contains links to websites operated by third parties, such links are for the convenience of the users and/or for information purposes only and Charm My Snake assumes no responsibility or liability for the contents, information accuracy or privacy compliance of the websites concerned. Charm My Snake may assign its rights and obligations against you or otherwise under these terms, in whole or in part, without notice to you, at any time. These terms and conditions of use constitute the entire agreement between you and Charm My Snake and it supersedes any and all prior or contemporaneous communications. The failure of either party to require performance by the other party of any particular term shall not constitute a waiver of the term. The invalidity or unenforceability of any term shall not effect the remaining terms of service. A printed version of these terms of service and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent as any other business documents or records originally generated and maintained in printed form.
Unless otherwise follows under mandatory law, theses Terms and Condition shall be goverened by the laws of Sweden without application of its conflict of law provisions. Any disputes hereunder shall be addressed by the district court of Stockholm.
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Service Team on firstname.lastname@example.org.
Charm My Snake is located in Stockholm, Sweden. To contact Charm My Snake and Customer Service, see details below:
Charm My Snake
c/o Make My Work AB
701 16 Örebro
CUSTOMER SERVICE WEB
Operating Hours CET: M-F 08:00 am to 16:00 pm
Information We May Collect and How it is Used
We may collect two types of information about you during your use of this Site. Personally identifiable information (“PII”), such as your name, physical address, telephone number and email address, as well as non-personally identifiable information, such as browsing patterns, geographic location and demographic information and information regarding potential and actual purchases and sales, which does not reveal your specific identity.
A. Non-Personally Identifiable Information
We may collect and use non-PII in order to improve the functionality of our site, provide you with information regarding products and services we believe you may be interested in, and in the course of general maintenance and administration of the Site. Non-PII information is anonymous and cannot be used to identify you.
Examples of Non-PII we collect include:
ii. IP Addresses and Click-stream Data. We may collect IP addresses and/or click-stream data for purposes of system administration, to improve our Site and/or other internal uses related to the Site and we may occasionally report aggregate such information to external partners too, such as for marketing of our products and data analysis purposes. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request web pages from the Site, our computers log your IP address. Click-stream data is information collected by our computers when you request Web pages from the Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and offers, and the like.
B. Personally-Identifiable Information (PII)
The personally-identifiable information we collect is used to initiate, process and facilitate the completion of transactions for our customers. In order to establish an account, we require customers to provide certain personally-identifiable information. We take the security of your personal information very seriously, and follow applicable laws regarding its security. PII may include, but is not limited to the following:
i. Information required to process transactions and Registration information.
If you place an order on our Site, we will ask you to complete an order form that will request certain information from you. The personally-identifiable information that may be collected from a customer’s purchase, includes, but may not be limited to: a customer’s first and last name, a customer’s shipping address, phone number, and email address. We will use this information only to complete the transaction that you have requested, e.g., to deliver the information, or products that you order, and to otherwise complete your purchases.
You may be asked to complete a registration form and provide personally-identifiable information to order products, or as the case may be to use (parts of) the Site, and you may also be asked to choose a username and password to become a registered customer, or user. By allowing us to maintain this information in a personal profile for you do not have to re-enter the information each time you make a purchase. Registration information may include your name, physical address, email address and telephone number(s). If you register with the Site, such information and information related to purchases you seek to make or complete through use of the Site may be aggregated and maintained as part of your profile and may be accessed or used by us.
We may use your PII submitted by you, in registering with the Site or otherwise in submitting an order, to send you information about Charm My Snake and its products and activities, including our newsletter, unless you choose to decline such communication, in connection with your order or by later expressly choosing to opt out from such communication. For information about how to opt out, please see the “Opt-Out Policy” section below.
ii. Information used for Internal Business Purposes.
We may also use your PII for our internal business purposes, such as for data analysis, for audits, for fraud prevention and for other internal purposes.
iii. Information provided to customer support.
To facilitate our ability to provide you with timely and accurate customer support services, we may ask you for personally identifiable information, such as name, email address, phone number and payment details so that we may be able to respond to your request quickly and identify your customer records in our database so as to identify and resolve your particular issue. Information collected during customer support activities may be stored in our logs to provide us with heuristic information to monitor and improve our customer support capabilities, but will not be willingly shared with third-parties or used for marketing purposes by Charm My Snake or our partners.
v. Data Retention and security
We will retain your information for as long as your account is active and will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Information collected hereunder is stored through encrypted means for your protection. Refer to the Security section for more details on how we protect this sensitive information.
vi. Pre-populating forms with PII.
To facilitate some transactions, we may pre-populate form fields with your PII in order to minimize data entry. You may, in all cases and at your discretion, review and edit your PII as it is displayed before submitting the form or transaction. Furthermore, we encourage you to review your PII wherever it is displayed for accuracy, and make corrections as necessary.
vii. With Whom the Information May Be Shared
Your PII that we collect may be accessed by other parties than Charm My Snake, but always with your integrity in mind and for the purpose of developing the Site, our offering and your experience.
A. Within the Charm My Snake Group
We may share your PII with any entity in the Charm My Snake Group in order to enhance your experience on other Charm My Snake Group websites. To the extent we do so, we make sure that your PII receives the same level of protection throughout the Charm My Snake Group. All Charm My Snake Group companies comply with applicable privacy and security laws and, at a minimum, in any commercial e-mail they send to you, will give you the opportunity to choose not to receive such e-mail messages in the future. Please note that such sharing may involve the collection use, storage, or disclosure of PII outside the United States of America.
B. Charm My Snake Group Service Providers and Vendors
C. Other third parties
We will not sell you PII to third parties for the purpose of allowing them to dispatch targeted advertising non-related to Charm My Snake, the Charm My Snake offering or the Site. We however reserve the right to share Non-PII, which does not personally identify you, with third parties, for any purpose. For example, we may share information with parties that are not part of the Charm My Snake Group on an aggregate or other basis that does not disclose any of your PII.
We may, without your consent, access and disclose your personal information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms and Conditions of Use, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose personal information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.
Third Party Links etc.
It is possible for you to use much of the Site without giving us any personally-identifiable information. When you do register with us or give us personally-identifiable information, you will have an opportunity at the time we collect your information -- to limit e-mail communications from us or third parties. You can request at any time that any of the Charm My Snake Group companies not send future e-mail to you either by unsubscribing from the communication or by contacting us at email@example.com.
Information Security Practices
We know it is very important to protect the information you share with us and we take appropriate security measures to help safeguard this information from unauthorized access and disclosure. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Unfortunately, no data can be guaranteed to be completely secure, including information you provide to the Site. We will not be responsible for any unauthorized access to your personally identifiable information.
Please refer to the Federal Trade Commission’s website for information about how to protect yourself against identity theft: http://www.ftc.gov/bcp/menus/consumer/data.shtm
Children under the age of 13 should not send any information about themselves to us, including information like their name, address or e-mail address. The Site does not knowingly collect personally identifying information from children under the age of 13. In the event that we learn that we have collected such information from a child under 13 without parental consent, the information will be deleted from our database as soon as reasonably possible.
Limitation of Liability
By providing us with any personally-identifiable information you expressly and unconditionally release and hold harmless Charm My Snake and all of its subsidiaries, affiliates or related companies and their respective, directors, officers, employees and agents from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personally-identifiable information. In addition, while Charm My Snake takes efforts to ensure the proper and appropriate use of data provided by Charm My Snake to third party companies, as the case may be, Charm My Snake is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personally-identifiable information by Charm My Snake or any non-Charm My Snake Group entities.
Your Privacy Rights in California
If you are a California resident, you have the right to request information about how we share certain categories of personal information with third parties. California law gives you the right to send us a request at a designated address to receive the following information: i) the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year, ii) the names and addresses of the third parties that received that information and iii) if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed. We reserve the right to provide this information in a standard format that is not specific to you. The designated email address for these requests is firstname.lastname@example.org. As indicated above, however, we will not sell you PII to third parties for the purpose of allowing them to dispatch targeted advertising non-related to Charm My Snake, the Charm My Snake offering or the Site.