RETURNS

We are not satisfied until you are. If you are not 100% satisfied with your purchase from www.charmmysnake.com send it back within 30 days (from initial order date). We will refund the value of the goods upon receiving. You yourself pay relevant freight costs for returns hereunder. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging (this includes removing labels or similar from the original product). Underwear and hygiene items must be unused. When returning items ensure you include a brief explanatory note which includes your name, order number, and reason for return.

 

This is how:

1. Fill in a brief explanatory note which includes your name, order number, and reason for return.

2. Put the product you want to return in a package. (Underwear must have an unbroken seal and be in a re-saleable condition)

3. Please mail back your return within 30 days of receipt to the address below. Return charges will be at customers’ expense.


Adress: 

Charm My Snake

c/o Make My Work AB

Box 1620

701 16 Ă–rebro

Sweden


Returns mailed to Charm My Snake may take one to two weeks to process after you mail it. Once a return is processed we will notify you by e-mail and a credit is issued to the original payment type used for your original purchase.

 

COMPLAIN

To address a complaint, we require a written description and image describing the reason for the complaint, sent to customerservice@charmmysnake.com that describes why the product is claimed. Attach the order number with your claim for faster processing. In some instances, we require the product returned to fully assess the complaint. After your complaint has been received and assessed, we will contact you.

 

EXCHANGE?

We currently do not allow orders placed on charmmysnake.com to be exchanged. If you are not completely satisfied with a purchase, please return the original item and we will refund the value of the goods upon receipt.

 

WHEN WILL I GET MY MONEY BACK?

Returns mailed to Charm My Snake can take up till two weeks to process after receiving. Once returns are processed, a credit will be issued to the original payment type used to complete the purchase.